Conversational support service
1. Which are the support attention hours via chat?
The chat is always available for you to write to us when necessary. From 8 a.m. to 2 a.m. Central European time, our team will be operational to answer you as soon as possible. The rest of the hours we will collect your request and our team will attend to it as soon as it is available again.
2. How to use it in web application?
The conversational support service is available both in the web application and in mobility. To ask your questions, go to the button in the lower right corner of the screen.
To start a conversation, click "Send us a message". From there, the chat will give you some options to specify your question.
Our specialized agents will receive your message and attend to it, resolve your doubt or process your incident as quickly as possible. We currently have an average response time of less than 15 minutes.
Remember that from your helpcenter you will also have access to the ForceAcademy, our learning platform, and our Knowledge Base, in addition to the latest product updates.
3. How to use it in mobility?
To use conversational support on mobile devices, go to the "Do you need help?" section. In the case of Android, you can find it at the end of the side menu. On iOS, it's within "More."
|
Android devices
|
iOS devices
|
Next, click the "Contact Support" option.
|
Android devices
|
iOS devices
|
Finally, the conversational support service window will open, where you can contact our specialized agents. The operation of the conversational chat will be the same as if you used it from the web application.
|
Android devices
|
iOS devices
|
