This feature is only available for the following plans:
STARTER
PROFESSIONAL
PERFORMANCE
Click here for more information on our plans.
1. Goals Graph Description
This graph allows you to set personal goals to analyse the registered activity progress in ForceManager. You can set a goal and a deadline to be completed (from the dropdown menu).
To access more features you need to contract GoalManager Premium.
Basic version
How can I manage from the web application?
Goals can be managed from the Sales Analytics menu of the ForceManager webapp.
Within the Sales Analytics menu, under the ‘Intensity’ tab you will find the ‘Goals’ graph from where you can keep track of your set targets or manage them. From there, you can add or modify all the goals that you need.
To make some edits, click on the set-up wheel that is at the top right of the widget. From here, you can add, edit and delete Goals.
Click "Add goals" to start measuring KPIs.
You’ll be taken to the settings screen where you can see all available activity to analyse. Next, complete the available fields to define a new target. Here you can choose what kind of objective (individual or team) will be the activity (check-in, calls ...), the amount (10, 50, 100 ...) and period in which you want that goal to be met (Daily, weekly ...). Finally, click on “Save” to save this process.
In the configuration screen, under "Active goals" you will see, on the left, all the goals that you have active, for you and for your team. You can sort them according to your preferences. To do this, drag and drop each indicator in the order in which you want to display them.
All the goals in the graph can be edited and you can modify them whenever you need. To do this, you must go to the settings and next to all your active goals, you’ll see the button ‘Update goal’ or ‘Delete’ when you no longer need it.
How do I manage goals from a mobile device?
Goals can be managed from both Android and iOS devices, as detailed below.
Each time you log into your account you are taken to your "Dashboard", within you can add your own goals.
Click "Add Goal" to begin creating your goals as necessary.
Android Devices
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Next, on the “More Goals“ section, select the activity type you want to create (Check-in, phone calls, etc.) and complete the creation form, where the goals is defined:
Select the amount (10, 50, 100, etc.)
Enter the deadline for completing the goal (daily, weekly, etc.).
Android Devices
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Once you have created your goals you can view them from the "Dashboard" and follow up their progress. ForceManager will provide information so that you can analyze if your goals progress properly.
Android Devices
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Click on the goal you want follow up and you will see two tabs:
Information: you will see the description and the goal details.
Performance: you will see the activities you had done so far to achieve the goal.
If you have more than three active objectives and you need to check one that does not appear in the Dashboard, click on “See all” and on the objective you want to check out.
Android Devices
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You can edit your goals as needed. Just click the goal you wish to modify and, from the main page, click "Edit", located in the top right corner of the screen. You can modify the goal value and click on “save” to save changes.
Android Devices
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You can also add new goals or delete them as needed. Just click "Edit" to view all active goals (they can be de-activated clicking on the “-“ icon and saving changes) and click "More Goals" option at the bottom of the screen to create as many Goals as you need.
Android Devices
 | iOS Devices
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From this screen, you can sort them according to your preferences. To do this, drag and drop each indicator in the order in which you want them to be displayed.
Android Devices
 | iOS Devices
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