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How is a conversation structured in ForceManager?
How is a conversation structured in ForceManager?
Training avatar
Written by Training
Updated over 6 months ago

The conversation thread is part of the activity log (internal activity over external activity) and is structured as follows:

Activity Title: Conversations are contextualised based on a specific interaction with clients.

Participants: By default, the person responsible for the activity, and other users who are mentioned will be added.

Messages: Thread of conversations between users.

Time: Messages are ordered chronologically.

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